Citrix Workspace 1911

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Created Date: Modified Date. Citrix Workspace app CommandLine tool is a graphical user interface to help Citrix administrators configuring advanced installation options for Citrix Workspace app. Jan 27, 2020 Citrix Workspace app add-on for the following platforms: - Wyse 5070 Thin Client, Wyse 5470 Thin Client and Wyse 5470 All-in-One Thin client that run Windows 10 IoT Enterprise Redstone 1 - Wyse 5070 Thin Client that run Windows 10 IoT Enterprise Redstone 5 - Wyse 7040 Thin Client that run Windows 10 IoT Enterprise Threshold 1 and Windows Embedded Standard 7P. . IntheregistrypathHKEYLOCALMACHINESOFTWAREWOW6432NodeCitrixICA Client EngineLockdown ProfilesAll RegionsLockdownClient EngineHotKeys, whentheDWORDvalueofthe EnableCtrlAltEnd attributeissetto1,publisheddesktops.

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Symptoms or Error

WorkspaceCitrix workspace 1911 white screenWhile sing High DPI (over 100%) in client machine and selecting 'Yes' in Workspace app > Advanced Preferences > High DPI. Then the issue symptom can be reproduced by,
  • Launch a desktop desktop in full-screen mode. Then a scaled client resolution is applied to the session as expected.
  • Minimize Desktop Viewer window by clicking 'Home' in toolbar.
  • Unplug client machine network cable to simulate a network outage.
  • Wait for Session Reliability timeout reached and entering Auto Client Reconnection (ACR) phase. This is done by checking taskbar preview image of Desktop Viewer window, which will turn to black image once entering ACR.
  • Restore client machine network so that ACR reconnects back to the session.
  • Restore Desktop Viewer window from client-side taskbar. Then it is found that session resolution turns to original client resolution, instead of persisting the scaled client resolution.

Citrix Workspace 1911 Version

Mac

Solution

Issue was fixed in Citrix Workspace App for Windows 1911 and above. Please proceed to update Citrix Workspace App client to 1911 or above to resolve the issue.
  • For more information please review the Fixed Issues section in Citrix Documentation
Please go here for the latest release of Citrix Workspace App for Windows

Citrix Workspace 1911 Windows

Problem Cause

Citrix Workspace For Windows 10

When Desktop Viewer window is minimized in taskbar and network is recovering, ACR (Auto Client Reconnection) failed to enumerate client monitor layout so that it cannot calculate out the correct scaled client resolution and apply it to session. Alternatively, it directly sends the original client resolution to session.